Returns Policy

1. Policy Overview

We accept returns on eligible products when the item is unused, in original condition, and returned within the stated window with all tags, accessories and packaging reasonably intact. A return request must be approved by Zonzymart before the product is sent back. Please do not dispatch a return on your own unless our support team has confirmed the method and address.

This policy is intended to comply with applicable Indian consumer protection and e-commerce requirements. It does not affect any non-excludable statutory rights you may have as a consumer.

2. Return Window

Unless a product page states a different period, you may request a return within 7 days from the date of delivery. The request must reach us within this window through email, phone or the contact form, along with your order number and clear photographs where relevant.

For wrong, missing, defective or transit-damaged products, we request that you inform us within 48 hours of delivery. Immediate reporting helps us verify the issue with the courier and arrange a faster replacement or refund.

3. Eligible Returns

A product is generally eligible for return or replacement in the following cases:

• You received a different product, colour, size or variant from the one you ordered.
• The product is damaged, broken, defective or not working at the time of delivery.
• The package is missing a listed accessory, part or item from a combo.
• The product is unused and you no longer want it, provided it is not in a non-returnable category and still meets the return conditions.
• There is a genuine quality issue supported by photographs or a short video.

Change-of-mind returns are accepted only for eligible categories and only if the product can be resold as new. They are not available on every item.

4. Return Conditions

To be accepted, the returned product must satisfy all of the following conditions:

• The item is unused, unwashed, unworn and free from stains, scratches, odour or customer damage.
• Original brand tags, price tags, manuals, warranty cards, freebies and accessories are included.
• The product is packed in its original box or a similarly protective package.
• Any trial of electronics or gadgets is limited to checking that the item powers on or matches the description. Installation marks, activation, registration or physical alteration may make the item non-returnable.
• You provide the order number, delivery date and reason for return.
• Photographs of the product, packaging and any defect are shared when requested.

If the returned item fails inspection, it may be sent back to you and no refund or replacement will be issued.

5. Non-Returnable Items

For hygiene, safety, legal and commercial reasons, the following items are generally not returnable unless they arrived damaged, defective or incorrect:

• Personal care, beauty, cosmetic and hygiene products once opened, unsealed or used.
• Innerwear, intimate apparel and similar personal-use products.
• Gift cards, digital codes and promotional vouchers.
• Customised, personalised or specially procured products.
• Products with broken seals where the seal is necessary for resale or safety.
• Items damaged due to misuse, negligence, water damage, unauthorised repair or normal wear after use.
• Free gifts, samples or offer items unless the main product is also being returned as required.
• Clearance, final-sale or non-returnable products clearly marked on the product page.

6. How To Raise A Return

Please follow this process:

1. Check this policy and the product page to confirm the item is eligible.
2. Keep the product and packaging unused and ready for inspection photographs.
3. Contact Zonzymart support with your order number, product name, reason for return and photographs.
4. Wait for written confirmation from our team. We will tell you whether the request is approved, whether a reverse pickup is available, and what happens next.
5. Hand over the parcel only to the authorised pickup executive, or ship it to the return address we provide.
6. Share the return tracking number if you self-ship the product.

You can reach us at zonzymart@gmail.com, +91 8934819056 or through our Contact Us page.

7. Reverse Pickup And Self-Ship

Where courier service allows, Zonzymart may arrange a reverse pickup from the original delivery address. Pickup slots depend on the courier partner and your PIN code. Please keep the parcel ready and ensure someone is available to hand it over.

If reverse pickup is not available in your area, we may ask you to self-ship the product to our return address using a reliable courier. In approved cases, reasonable return shipping cost may be reimbursed after the product passes inspection. Unapproved self-shipments sent to the wrong address or without prior confirmation may not be accepted.

8. Inspection And Approval

Every returned product is inspected for eligibility, completeness and condition. Inspection usually takes 2 to 5 working days after the parcel reaches our facility. We may ask for additional photographs or information if the condition of the item is unclear.

If the return is approved, we will process a replacement or refund as agreed. If it is rejected, we will inform you of the reason and, where practical, arrange to send the product back.

9. Replacements

If the same product is available in stock, we prefer to send a replacement for wrong, damaged or defective items. If the same variant is not available, you may choose another product of equal value, a store credit, or a refund of the item amount.

Replacement dispatch timelines follow our normal shipping process. The replacement will be sent to the original delivery address unless we agree otherwise in writing.

10. Refunds

Approved refunds are issued after the returned product has been received and inspected, or immediately in cases where we cancel an order before dispatch and payment has already been collected.

Shipping charges are refundable if the return is due to our error, such as a wrong, missing or defective product. Shipping charges may not be refunded for change-of-mind returns. Gift-wrap or special handling charges, if any, are refunded only when the whole order is cancelled before dispatch or the error is on our side.

11. Wrong, Missing Or Damaged Items

Please inspect the parcel at the time of delivery whenever the courier allows. If the outer packaging is badly damaged, you may refuse the delivery and inform us immediately. If you accept the parcel, photograph the outer packaging, invoice and product before discarding anything.

For transit damage or a wrong item, share unboxing photographs or a short video. This helps us raise a claim with the courier and process your replacement faster. Do not use or discard a damaged product if you intend to claim a return.

12. Cancellations

You may request cancellation before the order is packed or handed to the courier. Once the shipment is in transit, cancellation may not be possible and the product will need to follow the return process after delivery.

Zonzymart may cancel an order for stock, payment, address, pricing-error or fraud-related reasons, as explained in our Terms & Conditions. Prepaid amounts for cancelled orders are refunded after verification.

13. Cash On Delivery Returns

Cash on delivery is a convenience feature, not a try-and-buy service. Repeated refusal of COD parcels, false delivery addresses or frequent no-shows may lead to COD being disabled for that phone number or address.

If a COD order is returned after delivery and the refund is approved, the item amount will be transferred to the bank account or UPI ID you provide. Please share accurate account details. Zonzymart is not responsible for refunds sent to an incorrect account supplied by the customer.

14. Marketplace Purchases

If you bought a Zonzymart product on Amazon, Flipkart, Meesho, Snapdeal, Blinkit, Zepto or another marketplace, please use that platform’s return centre and policy. Those platforms control pickup, refund timelines and eligibility for orders placed with them. Our support team can still help with product guidance where appropriate.

15. Exceptions And Refusal

We may refuse a return or refund if:

• The request is made after the applicable window without a valid reason.
• The product is used, damaged by the customer, incomplete or missing original parts.
• The item belongs to a non-returnable category and is not defective or incorrect.
• The photographs or product received do not match the complaint.
• There is evidence of misuse of the returns facility, serial returning or resale activity.

Each case is reviewed on its facts. Our decision after inspection will be communicated to you in writing by email or another recorded support channel.