Shipping & Delivery Policy

1. Overview

Once an order is confirmed and payment is verified where applicable, Zonzymart packs the product and hands it to a courier partner for delivery to the address provided at checkout. Delivery is available to most cities, towns and serviceable PIN codes in India. Exact availability depends on the courier network at the time of dispatch.

Estimated delivery dates shown on the website, in emails or in tracking pages are indicative. They are not a guaranteed appointment. Actual delivery can be earlier or later depending on stock, location, weather, courier capacity and the accuracy of the address you provide.

2. Service Area

We currently deliver within India. Serviceability is checked against courier coverage for your PIN code. Some remote, restricted, defence, island or high-risk locations may be unserviceable or may take longer than the standard estimate.

If we cannot deliver to your PIN code, we will inform you and may cancel the order with a refund of any prepaid amount. If only part of the order is serviceable, we may ship the available items and refund the undeliverable items after discussion with you.

3. Order Processing Time

Order processing usually takes 1 to 2 working days after the order is confirmed. Processing time includes payment verification, picking, quality check and packing. It does not include courier transit time.

• Prepaid orders are processed after the payment is received and identified.
• Bank-transfer orders are processed after the transfer is verified against your order reference.
• Cash-on-delivery orders are processed after the order details and address are validated.
• Orders placed on Sundays or public holidays are usually processed on the next working day.
• Sale periods and high-volume days may add extra processing time.

An order may be held if the address is incomplete, the phone number is invalid, the payment does not match, or the product needs a short restock confirmation. We may contact you to resolve the issue before dispatch.

4. Estimated Delivery Timelines

After dispatch, typical courier transit times are as follows. These are estimates and may vary.

Working days generally mean Monday to Saturday, excluding public holidays observed by the courier. Same-day or next-day delivery is not a standard promise unless a specific product or location is clearly marked for faster dispatch.

5. Shipping Charges And Free Shipping

Shipping charges are calculated at checkout and depend on order value, delivery method and any active offer. The amount payable is the amount shown before you confirm the order.

• Free shipping: Zonzymart offers free shipping on eligible prepaid and standard orders above INR 999, as displayed in the website header and applicable offer terms.
• Standard / flat rate: Orders below the free-shipping threshold may attract a shipping charge. The current standard charge displayed at checkout is a flat rate of INR 20, unless a different amount is shown for your cart.
• Local pickup: Where offered, local pickup may be available at the charge shown at checkout, currently INR 25.
• Remote area surcharge: In rare cases a courier may levy an additional remote-area fee. If this applies, we will try to inform you before completing dispatch.

If a return is caused by our error, reasonable return shipping may be borne by us as explained in the Returns Policy. For change-of-mind returns, original shipping charges may not be refunded.

6. Shipping Methods And Local Pickup

The available shipping methods are shown at checkout. These may include standard courier delivery and, where enabled, local pickup.

If you choose local pickup, you must collect the order from the pickup point and within the time communicated by our team. Please carry the order confirmation and a valid identification document if requested. Uncollected pickup orders may be cancelled after a reasonable holding period and refunded according to the original payment method, after any applicable handling deduction if the delay was caused by the customer.

7. Delivery Address And Contact Number

You are responsible for providing a complete and accurate delivery address, including house or shop number, street, landmark, city, state, PIN code and an active mobile number. Incomplete addresses are a common cause of delay.

If you need to change the address after placing the order, contact us as soon as possible. Address changes are possible only if the order has not already been dispatched. After dispatch, the courier’s rules apply and a change may not be possible.

Please keep your phone reachable. Courier partners often call or send an SMS before delivery. If they cannot reach you, the shipment may be delayed or returned.

8. Order Tracking

After dispatch, we share a tracking number or tracking link by email, SMS, WhatsApp or through your account, depending on the communication channel available for that order. Tracking updates are provided by the courier and may take time to appear after pickup.

If tracking has not moved for an unusually long period, contact us with your order number. We will check with the courier and update you. Please allow the courier the standard transit window before assuming the parcel is lost.

9. Delivery Attempts And Failed Delivery

Couriers generally make more than one delivery attempt. If all attempts fail, the parcel may be held at a local hub for a short period or marked return to origin. Common reasons for failed delivery include:

• Incorrect, incomplete or outdated address.
• Recipient not available and no authorised person to receive the parcel.
• Phone number switched off, incorrect or not answered.
• Entry not permitted to the building or society.
• Customer refuses the parcel without a valid product issue.
• Cash-on-delivery amount not available at the time of delivery.

If a shipment returns to origin because of customer-side reasons, we may charge the original shipping cost and any return courier cost before arranging a re-delivery or refund. Re-delivery is subject to product availability and fresh shipping charges.

10. Cash On Delivery

Cash on delivery may be offered on selected products, order values and PIN codes. The exact payable amount, including any COD or shipping charge, must be paid to the delivery executive at the time of delivery. Please keep the exact amount ready where possible.

COD is not a try-and-buy service. You should refuse a parcel only if it is visibly damaged, tampered with, or clearly not the product you ordered. Repeated COD refusals, fake orders or non-availability at delivery may lead to COD being disabled for your number or address.

11. Receiving And Inspecting The Parcel

Wherever the courier permits, please check the outer packaging before accepting the shipment. If the box is badly crushed, wet or opened, you may refuse delivery and inform Zonzymart immediately.

After accepting the parcel, inspect the contents as soon as possible. If the product is damaged, incorrect or incomplete, photograph the packaging, invoice and product and contact us within 48 hours. Do not discard the original packaging until the issue is resolved. Further steps are explained in our Returns Policy.

12. Delays And Events Outside Our Control

Delivery may be delayed by weather, floods, strikes, political disturbances, courier backlog, vehicle breakdown, incorrect routing, festivals, government restrictions or other events outside Zonzymart’s reasonable control. In such cases we will try to share an update when reliable information is available, but we cannot control the courier’s ground operations.

A delay alone does not automatically entitle a customer to compensation beyond cancellation and refund of an undelivered prepaid order, where that remedy is reasonably available.

13. Split Shipments And Multiple Items

If an order contains multiple products, we may ship them together or in more than one consignment depending on warehouse location, size and stock. You may therefore receive more than one tracking number for a single order. Shipping charges, if any, are still calculated on the original order unless we inform you otherwise.

14. International Orders

Zonzymart does not currently offer standard international shipping from this website. If you place an order with an address outside India, we may cancel it and refund any collected amount. Any future international delivery option will be announced on the website and will be subject to separate customs, duty and timeline terms.

15. Marketplace Deliveries

Orders placed on Amazon, Flipkart, Meesho, Snapdeal, Blinkit, Zepto or other marketplaces are shipped according to that platform’s delivery promise, courier allocation and tracking system. This Shipping & Delivery Policy applies to orders placed on www.zonzymart.com.